Clear terms, no surprises.

You can book by messaging us on WhatsApp or by using the booking form on our website. The person making the booking must be at least 18 years old. Please give us the correct flight number, passenger names, number of passengers and pieces of luggage, and your full drop-off address.

Your booking is confirmed once we send you a confirmation on WhatsApp with the date, pick-up time, vehicle and price. Please check it carefully and tell us straight away if anything is wrong. Before your trip we send your driver's name and contact details.

• All prices are in euro and are per vehicle, not per person.
• The price in your confirmation is fixed. It only changes if you change the route, time, vehicle or number of passengers.
• No prepayment is required. You pay the driver at the end of the ride, in euro, Turkish lira or US dollars.
• For hourly hire, time beyond the booked package is charged per extra hour at the rate shown for your vehicle.

We track every flight, so if your flight lands early or late, your driver adjusts to the actual landing time at no extra cost. After landing, your driver waits in the arrivals hall while you clear passport control and collect your luggage. If you are held up, send us a message and we will keep your driver waiting.

If your flight, time or address changes, tell us on WhatsApp as early as possible. We will do our best to accommodate every change; if it affects the route, vehicle or duration, we will confirm the new price with you first.

You can cancel on WhatsApp. Because we do not take prepayment, there is no cancellation fee. We kindly ask you to let us know at least 24 hours before pick-up so we can release the driver. If you do not show up and do not contact us, we may ask for prepayment on future bookings.

In the rare case that we cannot provide the vehicle you booked, we will offer a vehicle of the same or a higher class at the same price. If we cannot provide a suitable alternative, we will cancel your booking at no cost to you and tell you as early as possible.

Child seats, extra luggage, sports equipment, wheelchairs and any medical or accessibility needs must be mentioned when you book, so we can confirm a suitable vehicle.

If something was not right, please tell us on WhatsApp during or right after your ride so we can put it right. We reply to every complaint.